Eligibility Requirements
Our refund policy applies to students who meet specific criteria within defined timeframes. We understand that sometimes circumstances change, and we want to ensure fair treatment for everyone.
- Full refund available within 14 days of enrollment
- Partial refund (75%) available within 30 days if less than 25% of content accessed
- Special circumstances reviewed individually after 30 days
- Medical or emergency situations considered with documentation
- Technical issues preventing access eligible for full refund
Students who complete more than 50% of course materials are not eligible for standard refunds. However, we encourage you to contact us if you're experiencing difficulties – we're here to help you succeed.
Refund Process Timeline
We've streamlined our refund process to be as straightforward as possible. Here's what happens once you submit your request:
Special Situations
Life happens, and we recognize that not every situation fits standard policies. We handle these cases with care and consideration:
- Military deployment or family emergency situations
- Serious health issues affecting ability to continue
- Technical problems on our platform preventing access
- Course content significantly different from description
- Payment processing errors or duplicate charges